1.You received a completely different item. You MUST take pictures of all the items you got in 24 hours , and contact the post office to file a claim,ask the post office to to provide you a paper documents with stamp to prove items in the box are not yours before you open the package. After that ,you send the pictures of package and the official documents from post office to us for further help.
2.The condition of the item was misrepresented. For example, the description when you bought the item said “new” and the item was used. You should show us the signs of been used in the item in 72 hours . We may compensate that accordingly .
3.The item was advertised as authentic but is not authentic. You should take pictures of the item and also provide proof to prove item is fake, the proof can be the statement from the manufacturers or Supervision Bureau
4.The item is missing major parts or features which were not disclosed in its description when you bought the item.Contact us in 72 hours for further help.
5.You purchased three items from a Seller but only received two.,please take pictures of the outer package and also take video of opening package ,get in touch with us in 72 hours for help.
6.The item was materially damaged during shipment.Please take pictures of the outer package and the items included, contact customer service in 24 hours for help
